FAQ
FAQ
Question 1:
What does Maxtang do?
Answer:
Maxtang is a specialist provider of industrial
computing solutons. We deliver a full portfolio of compact PCs, fan-less PCs and embedded PCs, as well as mini PCs and industrial motherboards available in multple form-factors. Our mission is to support integrators and OEMs
with reliable, ruggedised hardware customisable for demanding environments.
Question 2:
What are the main applications of Maxtang's industrial PC?
Answer:
Maxtang's industrial PCs, including Compact Embedded PCs and Industrial Fanless PCs, are applied in automation and control systems, edge computing, digital signage, surveillance and security, retail and POS environments, and transportation/logistics scenarios.
Question 3:
Where can I purchase Maxtang products?
Answer:
You can purchase Maxtang products in one of two ways:
1. Contact your region's authorised sales representative.You can find more details on contact page
2. Visit our official online store: store.maxtangpc.com
For any inquiries, please email our sales team at [email protected] and specify your location and application requirements
1. Contact your region's authorised sales representative.You can find more details on contact page
2. Visit our official online store: store.maxtangpc.com
For any inquiries, please email our sales team at [email protected] and specify your location and application requirements
Question 4:
Does your product support custom configurations (e.g., CPU, RAM, storage)?
Answer:
Yes. Maxtang systems are designed to support configurable options
tailored to your application. You can select CPU, RAM size, storage capacity, and expansion modules (e.g., PCIe slots, M.2, I/O interfaces) according to your system requirements and deployment scenario. Contact us for assistance in specifying a custom configuration.
Question 5:
Do Maxtang products support international shipping?
Answer:
Yes. We offer global shipping through authorised distributors as well as direct country-to-country shipments. Availability, lead times and costs vary by destination. Please contact your local sales representative for export details and delivery schedules.
Question 6:
Where can I access BIOS, drivers, and installation documents for Maxtang products?
Answer:
All installation information—including setup instructions, BIOS updates, driver packages, user manuals, and product datasheets—is available in the ''Support'' section of our website. These resources provide everything required for system integration. If additional guidance is needed, our technical support team can assist with configuration or integration questions.
Question 7:
What operating systems do Maxtang products support?
Answer:
Most Maxtang platforms provide official support for Windows 10 (64-bit) and Windows 11 (64-bit). If you require other operating systems (for example Linux distributions, embedded OS, real-time OS), please consult the product datasheet or contact our technical support team to confirm compatibility and any required configuration.
Question 8:
What the cooling and durability features do Maxtang industrial PCs offer?
Answer:
Maxtang industrial PCs are built for reliable operation in demanding environments. They feature fan-less or actively cooled thermal designs optimized for extended temperature ranges (typically -20°C to +60°C, depending on model). Their reinforced enclosures and internal layouts are engineered to withstand vibration, shock, and dust exposure. Passive or semi-active thermal paths ensure silent, low-maintenance, long-life performance. For exact operating temperatures and durability certifications, please refer to the datasheet of each model.
Question 9:
How long is the warranty for Maxtang products?
Answer:
Maxtang products include a standard warranty of 1–3 years, depending on the product family and region. The exact coverage and terms—such as return-to-factory service or on-site support—are specified on each product page and in the warranty card shipped with the unit. Customers may also purchase an extended warranty of up to 5 years. For customised systems, please confirm warranty details during the quotation process.
